Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Original delivery fees are non-refundable once an order has been successfully delivered, as this service is completed by the courier.

To start a return, you can fill in the Returns form on our website or contact us at aniyadxb@gmail.com. 

We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The cost incurred to return an item will be the customer's responsibility unless the item is defective. 

UAE Customers ONLY: Our delivery partners can arrange return pickups for a fee of AED 25.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like skincare products (Arami), hair bundles (Ayya Hair( and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please note, it usually takes our team up to 72 hours to process a refund once a return is received. This is to give us time to check each returned item to ensure they are fit for resale before we issue a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Please contact us for any return question at aniyadxb@gmail.com.